ConciergeWing brings enquiries, confirmations, service briefs, and handover notes into one elegant workflow. Built for airline reps, handlers, and concierge teams who value speed and polish.
Auto‑create tasks against bookings with escalations and on‑shift notifications.
Verified airport partners with rate cards, response times, and quality scores.
Powerful on the back‑end, delightful on the front‑end. ConciergeWing keeps guests, crews, and coordinators perfectly in sync.
Parse emails or forms into structured bookings. Merge duplicates and track status at a glance.
STD/ETD/ATD and gate updates. Automatic nudges for overdue verifications and permits.
Invite handlers worldwide, compare SLAs and rates, and assign with one click.
Manager sign‑offs for VIP services, per‑airport permissions, and audit logs.
Store SFPs, manifests, and SOPs with version history and quick share links.
Utilisation, on‑time performance, and cost by airport/client. Export to CSV/PDF.
Less back‑and‑forth, more white‑glove moments.
Import enquiries via form, email parser, or API. Auto‑fill passenger and flight data.
Assign a partner, confirm slots, and generate service briefs. Tasks and SLAs track themselves.
Live timeline during the turnaround. Post‑service notes, photos, and signatures roll into the record.
Start small and scale across stations as your network grows.
Up to 2 stations • 5 users • Email parser • Basic reports
Unlimited stations • Roles & approvals • Partner marketplace • SLA analytics
SSO • Custom workflows • Premium support • Data residency options
Everything you need to know before you get started.
